We understand that sometimes you need to return a product. Our simple, hassle-free returns process ensures you can get a full refund with minimal effort.
We make returns as simple as possible. Whether your device isn't working as expected or you're simply not satisfied, we offer a straightforward process to get your money back.
Please review our terms and conditions to confirm your return eligibility. Most returns within 14 days qualify for a full refund.
Customer satisfaction is our priority
Full refund available within 14 days
No questions asked policy
Returns label included with every order
Easy 4-step return process
100% refund of purchase price
Processed within 3-5 working days
Follow these easy steps to return your device
Every dispatch includes a returns label enclosed within the packaging. You'll need to arrange your own postage to return the device to us.
Fill out the simple Reason for Return form attached to the label. This helps us improve our service and process your refund quickly.
Pack the device in its original packaging along with all accessories (straps, charging cable, manual) and include the completed return form.
Attach the returns label to the package, pay for postage, and take it to any Royal Mail Post Office. Keep your proof of posting receipt for your records.
If your product is lost in transit, we need to see proof of posting to issue a refund or replacement. Royal Mail will investigate any missing packages.
Our UK customer service team is here to assist with any questions about the returns process